Recovery Care Coordinator - The Pentagon, VA
Recovery Care Coordinator
Position Summary:
The Recovery Care Coordinator (RCC) is responsible for oversight for the Recovering Service Member (RSM) and family through the continuum of care. Responsibilities encompass the full spectrum of care, services, and benefits needed for holistic recovery of the whole person and life‐long continuity of care.
Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned)
1. Serve as focal point to assist the RSM in his/her course through the entire spectrum of non-medical care, management, reintegration and rehabilitation services available from the Federal Government, including services provided by the Department of Defense, the Department of Veterans Affairs, the Department of Labor, and the Social Security Administration.
2. Communicate with the RSM and his/her family or other individuals designated by the RSM regarding non-medical matters that arise during his/her recovery, rehabilitation, reintegration and/or transition.
3. In accordance with current DoD and VA Interagency Care Coordination, serve as the lead coordinator responsible for the development and delivery of services/resources through the Comprehensive Recovery Plan (CRP) to ensure quality care and accountability as soon as the RSM transitions to outpatient status.
4. Conduct a needs assessment for the RSM and family to identify goals and ensure needs are met. Based on RSM’s needs, develop, implement, and provide oversight of the CRP as defined in DODI 1300.24.
5. Conduct CRP briefings with RSM’s unit leadership and/or unit immersion briefings for newly assigned unit commanders within 60-days of assignment as directed by Site Lead (SL) or Regional Lead (RL.)
6. Investigate, assess, and reassess when necessary; all client cases involving multiple variables to determine both tangible and intangible needs across the spectrum of DoD care domains within the CRP.
7. Seek the best possible outcome for the RSM through conventional and unconventional processes per governing regulatory guidance. Utilize all available sources, e.g. the National Research Directory lists, SOF specific information and benefits, VA benefits, programs, and Family Readiness Centers to develop comprehensive solutions within the DoD care domains of the RCP.
8. Establish trust and build rapport with stakeholders in the warrior care process to effectively influence COA execution.
9. Facilitate expeditious and timely delivery of treatment and service. Identify gaps in medical/non-medical services, intervene as necessary to expedite outcomes and assist with coordination of resources to develop and improve outcomes for enhanced delivery of services such as financial counseling, spouse employment assistance, respite care information, and childcare assistance, etc. and resources available through the National Resource Directory and other sources.
10. Ensure detailed updates are made to the CRP as defined in applicable guidance and USSOCOM operational requirements.
11. Coordinate/communicate to ensure successful transfer of RSM’s CRP should he/she be moved to a different location for care.
12. Inactivate the CRP when the RSM has met all goals or declines further support and maintain all documents according to applicable USSOCOM policies.
13. Consult and collaborate with Multidisciplinary Teams during initial treatment phase and continuing throughout the continuum of care, including support during the disability evaluation system process.
14. Ensure the RSM, family, and/or caregivers have access to all medical and non-medical care management services including, but not limited to medical care, rehabilitation, education, employment-related programs, and disability benefits.
15. Manage the CRP, anticipating future challenges during phases of recovery, rehabilitation, and reintegration. Review and make modifications in conjunction with the Recovery Team supporting the RSM, family and/or caregiver.
16. Maintain communications and coordinate with agencies, in coordination with and under the direction of the WCP to ensure delivery of assistance and to resolve conflicts.
17. Assist in coordinating local and state resources, including referral to Governmental and non-Governmental agencies, state and local services and agencies, as appropriate, where the RSM and family reside.
18. Maintain detailed records of the RSM to document delivery of benefits and medical and non-medical care.
19. Collaborate as needed with community partners such as veteran organizations, Family Readiness Centers, training and employment resources both on and off the installation to form a pool of resources to support the care of RSMs, their families, and caregivers.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Related experience in working with military personnel and people with disabilities.
· Proof of U.S. citizenship may be required.
· Military experience (senior-level SOF or Medical NCO) and familiarity with DoD and VA medical systems is highly preferred.
· Bachelor’s Degree strongly preferred.
Knowledge:
· Extensive knowledge and experience with service members and/or case management experience preferred
· Clear understanding of HIPAA and adhere to patient confidentiality standards prescribed by the medical treatment facility providing care for the WII service member
· Proficient with MS Office (Word, Excel, PowerPoint)
Abilities:
· Able to work in an ambiguous environment and prioritize/meet deadlines
· Excellent critical thinking and problem-solving skills
· Strong self-starter requiring minimal supervision
· Articulate in both verbal and written communication to effectively express concepts, plans, and proposals
· Utilize knowledge and experience to identify and analyze issues and apply innovative and/or creative problem solving in order to best establish a support plan. This includes effectively communicating both the issue and possible solutions to key decision makers as well as the organized, strategic implementation of the best solution.
· Communicate and coordinate closely with the RSM, family and/or caregivers utilizing exceptional interpersonal skills, strategic problem-solving skills, and excellent written and oral communication skills that focus on support requirements.
· Effectively prioritize and utilize time management skills to meet all mandated milestone markers as defined in USSOCOM Directives and WCP Policies and Procedures.
Clearance:
Top Secret Clearance (TS/SCI) required. Candidates may be subject to a government security investigation and must meet eligibility requirements for access to classified information upon hire.
The statements herein are intended to describe the general nature and level of work performed by the employee, but are not a complete list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. 9Line is an equal opportunity employer.
